Essential items will still be delivered during the lockdown period. However, all other orders may be delayed.


What does your slash-through or RRSP mean?
  • The slash-through price represents the manufacturers or suppliers selling price (RRSP) for the same or similar item and we include this price to show members an estimated savings and can be used as one point of reference of an item’s value. is exclusively an online store and sources products from around the world so the slash-through price may not always represent the prevailing price in a specific country, location or at a specific time.
  • Parallel imports are authentic, genuine goods that have been imported without the approval or license of the registered owner of that trade mark. Parallel imports are protected by South African law to enable the highest practical level of competition and give South African consumers the best prices. Thus, any company can import genuine branded goods without requiring the official license. uses this law to source globally and find our members the best possible prices. will honour any guarantee or warranty in respect of such goods.
  • In all cases, stands by the authenticity of every product sold on our site.
  • From all over the world, but mainly from the USA and Europe. We are always looking for the best price and that drives where we source our products from.
  • Delivery is dependent on where we have sourced the product from and what kind of product it is. Price is the determining factor of our buying decisions but with our range of brands and prices, it is worth the wait.
  • We sell a wide selection, sourced from your everyday essentials, to the unique have- to-haves. Our range includes fashion, fragrances, cosmetics, toiletries and personal care, baby essentials, toys, pantry, watches, and more. If you can’t find what you are looking for – let us know and we will add it to the shopping list.
  • We will often sell out of an item if there are limited quantities available. That is why we recommend that if you see something on that you want, you bag it while you can. We do, however, monitor stock levels and bestsellers and make every effort to get the most popular products back in stock at our usual great prices for you to purchase.
  • uses the descriptions on products that we get from our suppliers. We do this so we don’t have to add costs (i.e. people to write new descriptions) and can keep our prices as low as possible. has a one-track mind – great product at a great price, with no frills and no fuss. If you do need more information about a product you like, feel free to use Google search. If you still need more information or can’t find what you are looking for, contact us and we will assist you to make sure the product is exactly what you want.
  • We source our products from all over the world with a focus on finding what our members want at the lowest prices. Brands and manufacturers sell the same products around the world but may have different packaging by country and/or region – for example, to include relevant local or regional languages. We may have used an image of a product made for a specific region, but then found it cheaper somewhere else. Rest assured that the product inside will be exactly what you ordered.
Why do I have to join and pay a fee to shop?
  • Anyone and everyone are welcome to browse and even add items to their basket. However, we do require membership in order for you to complete your purchase. Our unique business model, driven by membership fees and not product mark-up, means we can keep our prices low across our range of over a million products. And the more members we have, the lower our prices can go. Turns out, there is serious power in numbers.
  • Membership is required to purchase but every member gets a free 30-day trial.
  • We keep things simple. R99 per month for all the benefits.
  • We offer free memberships to registered charities and other not-for-profit organisations that lend a helping hand. Contact us to join if this applies to you.
  • We keep things simple. R99 per month for all the benefits.
Which payment methods does accept for membership fees?
  • We accept all major credit and debit cards including American Express and Diners Club as well as debit cards. We don’t accept cash payments because – you guessed it – that costs more and we would have to charge you more.
  • Please visit the members section of our website to learn about the different payment plans we offer.
  • No, what you see is what you pay, not a cent more. We are cool like that! Price is everything to us.
  • Contact us and we will guide you through the process.
  • Don’t worry, we will remind you. You can update your payment details. However, after the last reminder, if your payment details aren’t updated your membership will be cancelled. We would hate to see you miss out on great savings, so contact us if that happens and we can re-activate your membership.
  • You can update your payment information on our site or contact us and we will guide you through the process.
  • You can update your payment information on our site or contact us and we will guide you through the process.
  • Access your details online or contact us and we will gladly help.
  • Don’t panic! Our billing will always say Allsale Club and membership fees will always be billed on the same date each month (or one day earlier or later in the case of public holidays or weekends). If there is a charge you don’t recognise or remember, your account profile will also have a record of all your transactions. You can always contact us and we will gladly assist.
  • Absolutely. Check the coupon code hasn’t already been used because codes can only be used once. If this isn’t the case, contact us and we will assist.
How do I cancel my membership?
  • You can cancel your membership anytime - just contact us via telephone or email and we will cancel immediately. We hate to see you go, so we may ask why you are cancelling.
  • You can cancel your membership at any time – we don’t have contracts, lock-in periods, and no cancellation fees. If you do cancel your membership, you will still have access to for the remainder of the billing cycle. You will not incur any future debits or charges from us.
  • You will still have full access until the next scheduled billing date. After that, you will still be able to browse and add to cart. For example, suppose you joined on January 1 and have a pay-per-month plan. If you cancel your membership on February 15, you will continue to have full access until February 28. You will NOT be billed on March 1.
  • You can do this online or contact us. It’s simple and we would be so happy to welcome you back.
  • This can happen for a number of reasons. Did your card expire? Did you forget to pay us? Contact us and we will fix it. As per our T&Cs, we do reserve the right to cancel a membership if there is abuse, fraud, illegal use.
  • Of course, contact us and we will gladly assist.
How do I access my account?
  • Online is the best way. Visit your account page for all account information.
  • In line with digital security best practice, it’s important that we don’t know your password and don’t have access to it, so you need to update it yourself online. If you want help, contact us and we can explain step-by-step.
  • Don’t worry, this happens to all of us. There are just too many passwords to remember these days. Go to your account section of and request a password reset by clicking on the forgot password link. You will then receive an email with steps to follow.
  • Log into your account and go to the details homepage. Everything will be there for you to see.
  • Log into your account and click on the my details. You can change all of your information right there.
  • Please log into the account section of and the make the changes in your profile. This is confidential information that you need to change yourself. If you can’t find the place to do this, email us and will send you detailed steps to follow.
  • Log into your account and click on the ‘my details.’ You can change all of your information right there.
How do I place an order?
  • If you are not already a member, you will need to become a member. You can then login and when you are ready to place your order, click on the “Checkout” button and follows the steps for payment & delivery.
  • We accept all major credit and debit cards (Visa, MasterCard, American Express, Diners).
  • Credit and debit card payments are subject to authorisation by the issuing bank. If the transaction is declined it may be that the issuing bank didn’t get the correct OTP (one-time pin) or other validation checks weren’t done. Your bank will notify you if this happens and you can contact your bank for more information.
  • You can and should contact us if you have a concern that this has happened. Banks usually ‘reserve’ funds when you enter your card details. doesn’t process payment until the order itself is processed. If we do not process your order, the funds will be released automatically.
  • To secure our advertised low prices for you, we make non-reversable commitments on your behalf with our suppliers once you confirm your purchase. That means that, unfortunately you can’t cancel once you have confirmed. However, we have a generous and free returns policy so you can simply return the item(s) to us once you receive them (T&Cs apply).
  • Absolutely – we love gifting! You can enter the address and name of the person the gift is for and we will deliver it. Unfortunately, at this time we don’t offer gift wrapping and we aren’t able to remove the invoice from the box.
  • If you have made a mistake, email [email protected] and we will try our best to help to fix it.
  • Sorry! Our prices are great and stock is limited so things move quickly, and this can lead to items being removed from your list due to non-availability. Send an email to [email protected] so we can try to get it back in stock.
  • Sorry, our prices are good and our stock is limited so things move quickly. Send us an email so we can try to ensure we get it back in stock. Limited stock offers sell fast but we always have new products too so keep checking back. Send an email [email protected] so we can try to ensure we get it back in stock.
  • We aim to get your order right every time but we do occasionally make mistakes. If we send you the wrong item or a damaged item, you can return it to us free of charge and we will either replace it or refund you. Email [email protected] so we can fix this for you immediately
  • Email us at [email protected] so we can investigate this for you. A lot of our items are imported from abroad and whilst we aim to get your order to you within 15-20 business days this can get delayed. Some things like customs, SARS, couriers, etc. are unfortunately out of our control.
  • Unfortunately, not, you will need to place a separate order.
  • Our click & collect service (from our warehouse in Johannesburg) is FREE. offers FREE delivery on all standard sized orders (less than 8 kilograms) over R800. The delivery costs on all other orders vary according to weight, dimensions, and area. uses LivequoteTM, an integrated quoting system for couriers to quote a delivery fee. automatically selects the cheapest possible delivery price instantly and provides real-time tracking alerts to track your order. The minimum delivery fee is R59.
  • Once your goods are ready to be dispatched from Parcel Ninja to you, you will receive an email from us with your order details and a tracking number.
  • If the items are in stock in South Africa, 3-5 days. If your order includes items which need to be imported 15-20 business days. If your order contains items that are both in South Africa and required importation, you will be given the option to dispatch items as they are available or group the items and only pay for delivery once.
  • Yes, we offer a free Click & Collect service from the warehouse in Johannesburg.
  • Yes. The courier will request a signature when it is delivered.
Why doesn't my promotional code work?
  • Please check that the code you are using is correct, still valid, and /or hasn’t already been used. If this isn’t the case, contact us and we will assist.
  • In your account section, you are able to select which emails you receive. We know what it’s like to get inundated with emails about sales, deals, promotions and we don’t want to overload members. has two types of emails which we only send once per week. You can select which ones you receive and you can also always unsubscribe at the bottom of any of our emails.
What is your return policy?
  • We want you to love as much as we do so we have made our returns process free and simple. Read our returns policy here.
  • If the item you purchased from has a warranty, or you believe it should be covered by a warranty, contact us and we will either replace or repair the item. All warranties and claims on products will be honoured by as per the Returns Policy, rather than the official or licensed importer of such goods. For more details, refer to our full T’s & C’s
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