Essential items will still be delivered during the lockdown period. However, all other orders may be delayed.
DELIVERY AND RETURNS
FREE DELIVERY is available across South Africa on all standard sized orders (less than 8 kilograms) over R800.
The delivery costs on all other orders vary according to weight, dimensions, and area. Allsale.co.za uses Livequote™, an integrated quoting system for couriers to quote a delivery fee. Allsale.co.za automatically selects the cheapest possible delivery price instantly and provides real-time tracking alerts to track your order. The minimum delivery fee is R59.
CLICK & COLLECT is available FREE of charge from our Johannesburg warehouse. You will receive an SMS when your order is ready. You will need your order # and proof of ID (in the name of the person who placed the order) in order to collect.
Allsale.co.za offers FREE returns on all qualifying return requests. If you aren’t fully satisfied with your purchase, we will exchange it or give you a refund subject to the terms below.
Change your mind? We do too sometimes.
Make sure your item is eligible for a return:
- The item(s) is unopened in their original packaging.
- The item(s) is not used.
- The item(s) has not been altered, damaged, or worn.
- The item(s) is not missing any pieces, accessories, or parts.
- The item(s) is eligible for a return or refund. Items not eligible for a return or refund include: all items of a personal nature (jewellery with piercings; intimate apparel including lingerie, swimwear, hosiery, socks, bodysuits, underwear; cosmetics, fragrances), and clearance items.
- Submit a return request within 10 days from receipt of delivery. This is free of charge and can be done using our online form, via email or by calling us.
- Ensure the goods are packed and ready to be collected.
Once the goods are back in our warehouse, we will check them to ensure they comply with our returns policy. Once approved, we will make every effort to process refunds as quickly as possible – and we commit that you will be refunded within at most 10 business days.
Allsale.co.za will happily exchange your purchase if we have the desired replacement item in stock in South Africa. If the item is not in stock, you are welcome to follow the returns process and receive a refund on your original purchase.
The return or exchange of bulk orders by a member may attract an administration fee.
NOT WHAT YOU ORDERED?
We don’t like to disappoint our members but, as fellow humans, it does sometimes happen. If the item you receive is not what you ordered or is not as described on our website, please submit a return request within 10 working days of delivery. We will arrange free collection of the item(s) and, as long as it meets our return policy criteria, we will provide a refund.
DAMAGED AND DEFECTIVE ITEMS
Sometimes things don’t travel well (especially when coming from overseas) and may be damaged in transit.
And sometimes, despite the high standards of the brands we sell, things can break or arrive defective.
If this happens, submit a return request within 10 working days of receipt of delivery.
For defective items, you have 6 months from date of receipt to submit a return request.
We will arrange free collection of the item(s) and, as long as it meets our return policy criteria, we will provide a refund.
The Consumer Protection Association defines a defective product as a product with “any material imperfection in the manufacture of the goods or components, that renders the goods less acceptable than persons generally would be reasonably entitled to expect in the circumstances, or any characteristic of the goods or components that renders the goods or components less useful, practicable or safe than persons generally would be reasonably entitled to expect in the circumstances.” A product cannot be deemed defective from general wear & tear, incorrect usage, alterations, change of mind, negligence in care.
Allsale.co.za offers a 6-month period to submit a return request against a defective item(s). Additionally, Allsale.co.za will honour and match the warranty period for a product of any brand if the warranty period exceeds 6 months. Therefore, if you purchase a product from Allsale.co.za and that product normally comes with a warranty that is longer than 6 months, you will receive the same warranty period on that product from Allsale.co.za. Allsale.co.za will refer to each brand’s warranty policy for determining the length of the warranty.
The authorised South African distributor of products sold on Allsale.co.za is under no obligation to honour the manufacturer's guarantees/warranties or to provide after sales service. This is because Allsale.co.za sells parallel goods which are not eligible for a warranty from the brand itself or the official license holder of the brand in South Africa. All claims must be directed to Allsale.co.za instead.
Allsale.co.za provides members a generous returns policy and after-sales support including free returns. Should you have any questions or concerns in this regard please contact us via e-mail at [email protected]